IZO published an opinion piece by Estefany Mendoza discussing how to evolve customer experience management into an operational model to transform diagnosis into execution.
Public source
Publisher name
Public post
Mapear el viaje del cliente no aporta valor si el diagnóstico queda atrapado en una presentación ejecutiva desvinculada de la operación. 🛑 Cuando las decisiones de inve…
Company
IZO
The Experience Design Company
- Industry
- Business Consulting and Services
- Location
- Alcobendas, ES
- Company size
- 501–1,000 employees
About IZO
Izo is a specialized consultancy in Customer & Social Media Experience Management. We develop services and technologies in three business units: Consultancy, Analytics and Technology mainly focused on Multi-channel interactions, Customer Experience Management and Social Media Experience. IZO was founded in 1997 in Spain and its headquarters are in Madrid. It has local presence in Brazil, Chile, Colombia, Ecuador, Mexico, Panama, Peru and Venezuela and is rapidly expanding. Learning more, better understanding the customers, absorbing each project and getting from them the most valuable information already makes IZO one of the leading players in its sector.
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Latest activity from IZO
4 signals
Presence & Recognition
IZO participated in the CRIC 2026 event where it shared, learned, and conversed about how artificial intelligence is transforming customer experience management.
Research & Knowledge
IZO published the Edición #16 of Liderando Experiencias with IA, analyzing the investment gap in the sector, the risks of measuring by closed tickets, and technological innovations from strategic partners.
People
IZO is hiring an Account Executive in Mid-Level level to lead new business generation in América Latina.
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