JD Dillon is joining Christy Fritch from Giant Eagle and James Cross from Tenor to explore how AI is closing the practice gap.

JD Dillon is an independent advisor and thought leader focused on modern learning, workforce enablement, and applied technology, with deep expertise in frontline enablement. He advises senior L&D, HR, operations, and commercial leaders on enablement practices, workforce readiness, performance improvement, and go-to-market strategy, aligned to clear business priorities. His work spans enterprise environments, with particular strength in helping organizations scale execution across frontline and deskless roles. JD partners with organizations to apply learning ecosystems, performance technology, and AI-enabled tools in practical ways that improve readiness, agility, and effectiveness on the job. He also delivers keynote presentations, executive briefings, and leadership workshops that translate research and operational experience into actionable direction. JD writes and publishes research-informed work on enablement, technology, and workforce performance, including The Modern Learning Ecosystem (2022) and The Frontline Enablement Playbook (2026).