LinkLive hosted a webinar with Fred Stacey of Cloud Tech Gurus summarizing the state of contact center AI on our recent webinar.

LinkLive (formerly Revation Systems) is a modern, agentic AI-enabled customer experience platform trusted by the world’s most highly regulated industries, including financial services, healthcare, and social impact organizations. LinkLive’s Intelligent Virtual Agents (IVA) can be deployed as a unified system alongside LinkLive’s contact center or layered into existing contact center and communications environments. This flexibility allows organizations to introduce AI-driven self-service and automation without ripping and replacing their current stack. Designed to handle routine, high-volume interactions at the front door, LinkLive’s IVA resolves requests instantly and seamlessly escalates complex conversations to human agents with full context across voice, chat, and messaging. The result is lower abandonment, reduced cost to serve, and better experiences for customers and employees alike. LinkLive is built for environments where trust, privacy, and compliance are non-negotiable. Native encryption, secure communications, and regulatory alignment enable organizations to deploy AI confidently while meeting stringent data protection requirements. More than 1,000 organizations rely on LinkLive to deliver connected, compliant customer experiences at scale. Connect with LinkLive. Connect with trust. LinkLive is an equal opportunity employer. We encourage people from all backgrounds to apply.