Loom Loyalty added tailgate adjacency to its board member scorecard

Loom Loyalty builds loyalty infrastructure for teams building with AI. We take everything a customer gives you after the sale and turn it into a relationship you can see, measure, and grow. The funnel ends at the sale. The relationship starts there. Every repeat, every referral, every support ticket, every quiet stretch is a signal. Most teams let those signals scatter because they have nowhere to put them. Loom Loyalty infrastructure puts them to work in real time. Our platform has two products. Weave runs the logic, rules, and orchestration, so your team launches faster and changes programs without waiting on a sprint. Patterns reads live behavior as it arrives, finds the moments that matter, and acts before a customer goes quiet. Three things set us apart: Real time. We read live behavior, not nightly batches. AI native. Agents work with current context. Lean to run. You do not need a dedicated loyalty team. You tag margin and rank customers by decile, so loyalty becomes margin you can defend to the board, not a cost center. Loom Loyalty solutions fit the stack you already run, including Shopify, Stripe, Snowflake, Segment, and Braze. Start with one use case on Ready Fit, grow into Tailored Fit, or build from scratch with Custom Fit. Move between them without starting over. Loyalty, woven to fit.

Founded 2026