Marcin Pilarczyk Narrative Ops runs Viktor, an AI employee in six supervised roles, including reconciling Meta spend with Amazon Attribution, watching campaigns, running newsletter operations, and managing repeatable work.

Narrative Ops helps B2B SaaS and fintech teams fix the operational layer around customers: onboarding, implementation, support workflows and the reporting nobody has time to run. The method is an AI employee doing defined jobs with narrow access, named approvals and supervised runs - not a chatbot bolted onto a broken process. Five such systems run daily in my own publishing business: ad and royalty reporting, newsletter ops, platform support, site updates and network intelligence. Background: 25 years in program management and customer operations, including scaling partner onboarding at Google from four weeks to two on a $100M+ portfolio. Fixed-price teardown, single-workflow build, or ongoing ops.