Minster Law client aged 72 shared their experience after working with Customer Response Officer Shanay Greaves

We’re a leading provider of legal services to the insurance industry and their customers, with specialisms in road traffic accidents, serious injury, bike accidents, and accidents at work. We’re not exactly a traditional law firm and we take pride in the fact we do things differently. We look forwards, not backward, because we know that the traditional ways of working don’t work for everyone. We challenge every assumption as we work to reimagine every aspect of legal services. We choose the smart way over the standard way, drawing on years of experience, whilst embracing the latest trends, to keep moving forward. This applies as much to our people as it does to our customers. We harness skills from all industries, not just the legal sector, to allow us to create a team with the ability to deliver at a market-leading level – and it’s precisely this type of diversity of skills, thought, people, and backgrounds that make our business what it is. We’re on a mission to be the leading legal services provider for insurers in the market. At its heart, we believe our business is about helping people and creating outcomes that matter. We know we have to do things differently and have the best people on board to achieve this. This is why we’re committed to creating a working environment and culture that is open and empowers our colleagues, where everyone feels supported and can be their best selves.

Founded 2003