Mpathic published Gary Hale's analysis explaining how a state program rebuilt around a single shared customer record led to a 60% to 6% transfer rate and a 92% first call resolution rate.

Mpathic is a more than a Contact Center, it is a Solution Center. We help our clients achieve their mission by delivering superlative omnichannel Contact Center services. We marry outstanding people with technology that reduces customer effort and streamlines solutions. Mpathic leads with empathy because we believe solutions should be delivered with the speed, accuracy and courtesy with which we would want them ourselves. We treat every encounter with another person as an unrepeatable chance to make a life better. Let's talk about how we can make life better for your customers.