Nectar Services Corp. participated in the Genesys Xperience26 event, where they spoke about remote agent visibility, conversation journeys, and MCP.

Nectar provides AI-powered observability and automated customer experience assurance, giving IT and CX teams complete visibility into every conversation—from carrier, through IVR, routing, agent performance, network health, and endpoint experience. Whether you're migrating to the cloud or a new platform, optimizing day-to-day operations, or troubleshooting intermittent communications issues, Nectar helps you detect problems before customers notice them, isolate root causes in minutes, and validate every change with automated testing. With Nectar you can: * Gain end-to-end visibility across your entire communications environment through a single dashboard or by using our MCP server with your preferred AI agent * Eliminate finger-pointing with rapid root cause analysis across platforms, networks, carriers, SBCs, and endpoints * Monitor the complete customer journey from IVR through agent resolution * Validate migrations, upgrades, and configuration changes with automated CX testing * Proactively identify agent, endpoint, Wi-Fi, and device issues impacting customer experience * Correlate operational events with customer and agent experience for faster resolution * Deliver consistent, high-quality experiences while reducing operational risk Trusted by enterprises around the world, Nectar helps organizations maximize the value of their UC and contact center investments by combining real-time observability, proactive monitoring, and automated assurance into a single platform.