NiCE CXone was brought together with Currys plc to handle nearly 6 million customer interactions a year, resulting in nearly 80% first contact resolution, a 6-point lift in NPS, and half the complaints in one area.

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.