NiCE released a 26.3 release update featuring instant AI summaries of live interactions, alerts based on customer intent, and urgent supervisor language alerts.
Published
Signal category
Products & Services
Quote
“Some really useful updates are coming to @NiCE Copilot for Supervisors, including instant AI summaries of live interactions, alerts based on what customers actually mean rather than specific phrases, and urgent alerts in the supervisor’s own language.”
— Bianca Bulat|NiCE team
Company
- Industry
- Software Development
- Location
- Hoboken, US
- Company size
- 14,323 employees
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.