NiCE released a 26.3 release update for NiCE Copilot for Supervisors featuring instant AI summaries of live interactions, alerts based on customer intent, and urgent supervisor language alerts.
Published
Signal category
Products & Services
Quote
“Some really useful updates are coming to NiCE Copilot for Supervisors, including instant AI summaries of live interactions, alerts based on what customers actually mean rather than specific phrases, and urgent alerts in the supervisor’s own language.”
— Scott Murray|NiCE team
Company
- Industry
- Software Development
- Location
- Hoboken, US
- Company size
- 14,323 employees
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.