Nopaque is using the Ora platform to track how easy it is for agents to use TotalPath by Nopaque.
Published
Signal category
Products & Services
Quote
“Using https://ora.ai to track how easy it is for agents to use #TotalPath by Nopaque.”
— Philip S.|Nopaque team
Company
Nopaque
On a mission to make every customer interaction seamless and every challenge resolved on the first contact.
- Industry
- Technology, Information and Internet
- Location
- London, GB
- Company size
- 1 employees
Nopaque tests agentic voice bots and IVRs from the customer's perspective, using real phone calls. Voice automation is becoming the front door for many organisations. When it works, customers are helped at first contact and never need to escalate. When it doesn't, the brand pays the price: failed authentications, broken intents, unanswered questions, and customers stuck in loops they can't escape. Most teams only find these failures once a real customer hits them. We change that. Nopaque places live calls into your bot or IVR the way a customer would, then measures what happens. Coverage and depth of intents, accuracy of responses, stability under load, latency, and regulatory assurance. Every interaction is scored, traceable, and comparable across releases, so you can prove whether a change improved the experience or made it worse. Our focus is telephony, on purpose. Voice is where customer expectations are highest, where mistakes are most costly, and where most testing tools stop short. Product, contact centre, and quality teams get a single source of truth for how their voice agent actually behaves in the wild. Pricing is published. The product is free to try. No procurement maze, no opaque quotes, no surprises. Clarity matters. It's the whole idea behind the name.
Founded 2023