Ondox published Article 7 of The CEO View: Outsourcing the Scan Did Not Outsource the Problem exploring AI for outsourcing providers.

Ondox helps organisations reduce manual effort across shared inboxes, document workflows, and operational processes. Our Digital Mailroom platform captures, understands, routes, and actionises incoming emails, documents, and business communications—helping teams move faster, improve visibility, and reduce operational costs. From invoice and claims intake to customer correspondence, supplier enquiries, onboarding, and compliance processes, Ondox combines AI-powered automation with enterprise workflow management to streamline how work enters and moves through your organisation. Our solutions include: • Digital Mailroom Automation • Email Intake Automation • Intelligent FAQ Automation • Claims and Case Intake Automation • AP and Shared Services Automation • Tungsten Automation Services and Optimisation More than software, Ondox combines proven technology, professional services, and automation expertise to help organisations achieve measurable business outcomes—from faster response times and improved customer service to reduced processing costs and stronger operational control. Whether you're modernising a shared inbox, transforming a document-heavy process, or scaling a Digital Mailroom operation, Ondox helps turn incoming work into action. Follow us for insights, customer success stories, and practical guidance on AI-powered business automation.

Founded 2011