One Manchester approved its Customer Voice Framework in October 2024 to guide customer listening, involvement, and action.
Published
Signal category
Products & Services
Quote
“Our Customer Voice Framework, approved by our Customers and Communities Committee in October 2024, guides how we listen to customers, involve them in our work and act on what they tell us.”
— One Manchester team
Company
One Manchester
A provider of housing and community services supporting people across all stages of life and circumstances.
- Industry
- Civic and Social Organizations
- Location
- Manchester, GB
- Company size
- 303 employees
One Manchester exists to make a difference to people and places. We own and manage more than 12,000 homes in central, south and east Manchester. We make a difference to people and places by creating opportunities, transforming communities, and changing lives. As an organisation that values an imaginative approach, we're constantly seeking new and innovative ways of investing, creating partnerships, and bringing people together to make a long-lasting, positive impact on our communities. We call this social innovation. These are exciting times for the city of Manchester and the wider region. We have ambitious plans to build on the success of Manchester, to ensure growth continues in the housing, services, and partnerships that we provide. In developing new homes and business opportunities, we aim to offer more choice, quality, and value to our existing and new customers alike.
Founded 2015