Pontica Solutions hired Ivet Vutova as an Intelligent Automation Analyst

Pontica Solutions is an award-winning CX partner, helping global brands design, scale, and operate customer support, back-office, and technology-enabled operations in 20+ languages. Our teams combine industry expertise, smart use of technology, and structured delivery models to solve real operational challenges, supporting growth, efficiency, and consistently high-quality experiences in fast-moving markets. Leveraging our experience with new technologies and global market trends insights, we deliver a top-notch solution to your challenge. Our expertise includes: ✅ Analyzing your operational needs and creating high-quality, tailored solutions ✅ Designing and implementing a structure that will fit your own business ✅ Selecting and recruiting the right profiles for your operations ✅ Managing all operations to ensure the highest level of performance excellence ✅ Analyzing and reporting the voice of your customer (VoC) ✅ Using advanced data analytics to improve CSAT score and team performance ✅ Integrating advanced AI and automations that fit your own workflows

Founded 2015