Pretty Good AI published a pattern in its outbound call data showing that the connect rate is highest when the office is closed, with the patient unresponsive occurring during business hours.

Pretty Good AI is a voice‑first clinic intelligence platform that learns from your real call recordings to automate patient access and routine operations 24/7 — while updating your EHR in real time. No generic scripts. No workflow rewrites. Just measurable relief for staff and faster access for patients. What it does • Handles scheduling, refills, records requests, insurance checks, FAQs, routing & escalation, and after‑hours answering. • Captures structured signals from every interaction to optimize schedules, prior auth timing, and patient access. • Works with leading EHRs via native integrations and updates in real time. Proven impact in production • 50%+ call containment within ~30 days. • 96% reduction in hold times (first‑ring pickup). • 13% of bookings shift to after hours, unlocking new revenue and access. Why it’s different • Learns from your recordings to mirror your best staff (not a pre‑baked script). • Deterministic guardrails for reliable, auditable outcomes. • HIPAA & SOC 2 as foundational architecture. Built by operators who’ve scaled at consumer grade From Outlook Mobile to Instacart’s AI & logistics, our team has shipped systems that handle millions of high‑stakes interactions — now applied to healthcare. Get started See your custom ROI, launch in <30 days, and pay for what you automate.