Public Partnerships | PPL is hiring Customer Support Representatives in New York, NY for an onsite hybrid schedule.

PPL is the leading service provider for self-directed care programs. We enable members of Medicaid and other government-funded programs to choose their care providers and get care at home. We work with 18 states in 50 programs providing services to support more than 700,000 participant and caregiver relationships. PPL is an essential element of the program administration. We educate Medicaid members about their self-direction options, enroll them in the program, and get their providers enrolled. We then enable them with our proprietary technology to track their care time and get their providers paid. In simple terms, we facilitate the program’s key administrative and financial processes. We're here to ensure self-directed care is more than an option—it's a practical, everyday choice that’s simply better.