Pylon increased its AI agent's resolution rate by 2x in seven weeks.
Published
Signal category
Research & Knowledge
Quote
“We 2x’d our AI agent’s resolution rate in seven weeks.”
— Marty Kausas|Pylon team
Company
Pylon
The Agentic Support Platform
- Industry
- Technology, Information and Internet
- Location
- San Francisco, US
- Company size
- 181 employees
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.