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Research & KnowledgeEvent: September 2, 2026

Pylon increased its AI agent's resolution rate by 2x in seven weeks.

Published

Signal category

Research & Knowledge

Quote

We 2x’d our AI agent’s resolution rate in seven weeks.

Marty Kausas|Pylon team

Company

Pylon

The Agentic Support Platform

Industry
Technology, Information and Internet
Location
San Francisco, US
Company size
181 employees

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

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Pylon increased its AI agent's resolution rate by 2x in seven weeks. | SeedOps