Sidecar introduced Traces, a tool that traces every email about a shipment, including customer inquiries, agent offers, terminal notices, and internal notes, and collates them onto a single record.

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“Sidecar now does that for you. Traces takes every email about a shipment - the customer's enquiry, the agent's offer, the terminal notice, the internal note - and tags and collates them onto one record.”

— Sudhanshu Heda|Sidecar team