Customers & MarketEvent: September 3, 2026
Smarsh is seeing Archie, an AI-powered customer support agent developed by Smarsh, achieve a 72% deflection rate in Q2.
Published
Signal category
Customers & Market
Quote
“A year into our work with Agentforce, we’re seeing that model take shape.”
— Rohit Khanna|Smarsh team
Company
Smarsh
Transform your communications data into intelligence you can act on.
- Industry
- Software Development
- Location
- Portland, US
- Company size
- 1,615 employees
Smarsh is the global leader in communications data and intelligence — enabling companies worldwide to transform oversight into foresight. Serving the top banks, insurers, investment firms, and government agencies since 2002, Smarsh delivers an innovative portfolio of AI-enabled solutions that help organizations stay compliant, mitigate risk, and unlock the value of their digital communications data.
Founded 2002