SUMA updated its experience handoff framework to include Define, Understand, and Improve, reflecting an earlier version of the language.
Published
Signal category
Strategy & Corporate Development
Quote
“Framework update 9/4/26: SUMA's current method is Define → Understand → Improve.”
— SUMA team
Company
SUMA
The Property Experience Company.
- Industry
- Real Estate
- Location
- Miami, US
- Company size
- 4 employees
SUMA is the experience performance company for owners and operators of physical space. We help them measure and govern how people actually experience their properties — because experience drives retention, NOI, and asset value, not just satisfaction. INSIGHT, our platform, turns experience into continuous signal. Define it. Measure it. Govern it. We work with owners and operators who believe experience, defined and tuned, drives results — and improves the lives of the people inside their properties.
Founded 2025