Survicate ran a poll during the Churn Autopsy webinar with Irina to gauge customer churn risk and tooling usage.

Collect, analyze, and act on customer feedback with Survicate—a complete customer feedback platform. With Survicate, teams across the org can: 👉 Measure customer satisfaction: launch CSAT & NPS surveys, analyze results with customizable dashboards and AI, easily spot trends, and act when it matters. 👉 Evaluate customer journeys: launch highly-targeted surveys that pop up exactly when you want them to, asking questions you need answers for. Exit intent, post-purchase, in-product, and more. 👉 Create perfectly-personalized content based on real customer feedback integrated with 20+ native connections, from HubSpot to Braze and Salesforce. Besides launching multi-channel surveys and collecting feedback across sources, Survicate also makes it possible to analyze all that data like never before, with: 👉 Customizable dashboards: a flexible bird’s-eye view showing all the insights exactly how you need them to make smart decisions quickly. 👉 AI feedback analysis: automatically categorizing feedback across sources, from surveys to external review sites and sales calls, extracting what matters: insights with analyzed sentiment. 👉 AI chat: need a deeper dive? Ask AI to analyze the feedback based on your criteria. Easily compare survey results from a given quarter, feature launch, or extract only negative feedback about a specific area. Survicate—everything you need to build a customer feedback program and close all the feedback loops.

Founded 2013