Tedder Consulting LLC is hosting a webinar titled From Behavior to Business Value - Operationalizing Customer Experience on BrightTALK on September 23.

Tedder Consulting LLC is an Enterprise and IT Service Management and Governance consultancy, helping companies optimize the use of their Information Technology resources through training, coaching and mentoring, process design, and implementation. Tedder Consulting LLC takes a hands-on, collaborative approach to ensure sustainability and continual improvement in service management implementations. Doug Tedder is the principal of Tedder Consulting. Doug is an innovative, solutions-driven and strategic enterprise service management professional offering over 25 years of progressive experience across a variety of industries. A resourceful, pragmatic, and hands-on leader with track record of success implementing effective service management processes, Doug focuses on enabling business outcomes, knowledge transfer, and organizational transformation. He is adept at directing complex, large-scale projects within strict time and budget constraints. Doug is known for creating and delivering concise, accurate, and targeted presentations as well as presenting service management topics to both technical and non-technical audiences. Doug is a blogger, contributor, and frequent presenter or panelist for service management industry webinars and presentations. Certifications • ITIL® Managing Professional and Strategic Leader • ISO/IEC 20000 Consultant/Manager • ITIL Intermediate Certifications (CSI,OSA, RCV, PPO, SOA) • ITXM Foundation • KCS Principles • DevOps Fundamentals (DASA) • Lean IT Foundation/Kaizen • HDI Support Center Director, Manager, and Analyst • VeriSM Foundation • Certified Agile Service Manager Skills and Expertise * Service Management Strategy and Plan Development * ITSM Assessments * Process Design and Process Improvement * Value Stream Mapping * Agile Service Management