The 1801 Consulting Group worked with Dave Hofferberth, Connor Budden, and the SPI team on research benchmarking.

With a global footprint across three continents, 1801 has gone from strength to strength. Accelerating service productivity for PS organizations using our industry-leading 1801xSPI PS Maturity Model™ - a framework trusted by 50,000+ organizations and backed by 18 years of benchmark data. Leveraging the 1801xSPI framework will give you a comprehensive 360° view of your service maturity, with a clear Change roadmap that will definitively increase service margins. Through our proven implementation expertise, we accelerate these improvements and maximize operational excellence. Our end-to-end approach spans PS Maturity benchmarking, strategic discovery, pre-acquisition benchmarking for PE firms, and implementation of scalable solutions that drive measurable value creation and sustainable growth. The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™: 1. Leadership (Vision, Strategy and Culture) 2. Client Relationships 3. Talent 4. Service Execution 5. Finance and Operations