Customers & MarketEvent: September 6, 2026
TTEC achieved a 22% increase in conversions and a 98% improvement in quality by combining TTEC Remote CX with structured coaching and KPI visibility in just 3 months.
Published
Signal category
Customers & Market
Quote
“By combining TTEC Remote CX with structured coaching and KPI visibility, they increased conversions by 22% in just 3 months while improving quality from 95% to 98%”
— Brad Lindemann, MBA|TTEC team
Company
- Industry
- Outsourcing and Offshoring Consulting
- Location
- Austin, US
- Company size
- 45,423 employees
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.