Voya Financial published a Forbes article by Santhosh Keshavan discussing a process-first approach to remove friction, improve outcomes, and keep customers at the center of transformation.
Published
Signal category
Research & Knowledge
Quote
“In this Forbes article, Santhosh Keshavan shares how a process-first approach is helping us remove friction, improve outcomes and keep customers at the center of transformation.”
— Lisa Fleury|Voya Financial team
Company
Voya Financial
Well Planned, Well Invested, Well Protected®
- Industry
- Financial Services
- Location
- New York, US
- Company size
- 9,707 employees
Voya Financial, Inc. (NYSE: VOYA), is a leading retirement, employee benefits and investment management company. Voya’s services and solutions help clear the path to financial confidence and a more fulfilling life for individual, workplace and institutional clients, supporting more than 18 million customer relationships. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya fosters a culture that values customer centricity, integrity, accountability, agility and inclusivity. Together with customers and partners, Voya employees fight for everyone's opportunity for a better financial future. For more information visit voya.com and follow Voya Financial on LinkedIn, Facebook and Instagram.
Founded 2014