ZIZO Technologies, Inc. released the Engagement Architecture book, which Jimmy wrote from his twenty years running collections and contact center floors.

ZIZO | Where Behavioral Science Meets Workforce Performance At ZIZO, we empower modern workplaces—especially call centers and high-volume operational teams—to turn workforce chaos into consistent, scalable performance. By blending real-time performance analytics, gamification, and behavioral science, ZIZO delivers results that traditional management methods can’t. ZIZO integrates directly with your CRM, dialer, or other systems of record—no spreadsheets, no delay. We surface actionable insights the moment they matter. It’s like having your best manager sit next to every agent, every shift. 🚀 What We Deliver: • Reduced attrition, higher retention • 18-25% gains in productivity with behavioral coaching • Fair, inclusive recognition—not just for top performers • A culture of winning, driven by data, not guesswork If you’re ready to ditch manual processes, engage your entire workforce, and build a team that performs because they want to—not because they’re told to—ZIZO is your advantage. Let’s talk about what performance looks like when it's backed by science.