PatientAI Collaborative™

About PatientAI Collaborative™

AI is now communicating directly with patients — at scale. Through portals, chatbots, automated outreach, and care navigation tools, AI-generated messages are shaping patient decisions every day. Yet clear, operational standards for patient-facing AI have lagged adoption. The PatientAI Collaborative™ was formed to close that gap. Comprised of leading health systems, patient-safety experts, clinicians, technologists, and patient advocates, the Collaborative developed the AI Care Standard™ — the first operational framework focused exclusively on AI that communicates directly with patients. The AI Care Standard™ defines what safe, accurate, transparent, and clinically responsible AI-driven patient communication must deliver in real-world care. It includes: • 10 Core Pillars that define how patient-facing AI should behave in real-world care situations • A practical Evaluation Framework™ to assess patient-facing AI systems • Clear expectations that align clinical, technical, and operational teams When AI communicates with patients, it must meet the same bar as clinician–patient communication. The AI Care Standard™ and Evaluation Framework™ are available at no cost to organizations committed to deploying patient-facing AI responsibly.