PatientAI Collaborative™ reports that Colorado’s restriction on AI therapy chatbots took effect August 12, with Maine, Rhode Island, Tennessee, Vermont, and Colorado all passing laws in 2026.

AI is now communicating directly with patients — at scale. Through portals, chatbots, automated outreach, and care navigation tools, AI-generated messages are shaping patient decisions every day. Yet clear, operational standards for patient-facing AI have lagged adoption. The PatientAI Collaborative™ was formed to close that gap. Comprised of leading health systems, patient-safety experts, clinicians, technologists, and patient advocates, the Collaborative developed the AI Care Standard™ — the first operational framework focused exclusively on AI that communicates directly with patients. The AI Care Standard™ defines what safe, accurate, transparent, and clinically responsible AI-driven patient communication must deliver in real-world care. It includes: • 10 Core Pillars that define how patient-facing AI should behave in real-world care situations • A practical Evaluation Framework™ to assess patient-facing AI systems • Clear expectations that align clinical, technical, and operational teams When AI communicates with patients, it must meet the same bar as clinician–patient communication. The AI Care Standard™ and Evaluation Framework™ are available at no cost to organizations committed to deploying patient-facing AI responsibly.

Founded 2025