Company intelligence
Connect
Operationalising AI for measurable CX impact.
About Connect
We’re Connect, a global AI-enabled CX specialist and digital transformation partner. We boldly help organisations modernise customer journeys and optimise service operations across every touchpoint, applying AI where it delivers measurable operational value. Our differentiation lies in the experience we’ve gained from operating CX in the real world. Our approach is grounded in real-world CX operations, ensuring AI and automation deliver measurable impact. We transition, transform and optimise contact centre and CX platforms, combining architecture, data-driven insights and applied AI to operationalise AI in CX at scale.
Verified activity
Signals from Connect
6 published signals
Presence & Recognition
Connect is sponsoring StepChange Connected to sponsor the event next month.
Reported by Connect
Legal & Regulatory
Connect announced that a new supplier was accepted for ISO 27001 risk management.
Reported by Ikshita Dolly
Research & Knowledge
Connect benchmarked a compact AI model orchestrated like a well-run contact centre team with a router, specialists, retriever, verifier, and a safety layer.
Reported by Connect
Presence & Recognition
Connect celebrated the COO Colleague of the Month Award for Kelly and Emily at StepChange Debt Charity
Reported by Connect
Presence & Recognition
Connect sponsored ContactBabel's Inner Circle Guide to Agentic AI to explore what separates AI experimentation from AI that delivers.
Reported by Connect
Research & Knowledge
Connect published an article by Gregory Jarvis, Global Customer Success Director, exploring how executives can discover contact centre data intelligence.
Reported by Connect