Connect published an article by Gregory Jarvis, Global Customer Success Director, exploring how executives can discover contact centre data intelligence.
Public source
Publisher name
Public post
Reframe your contact centre. It's not just service, it's enterprise intelligence. If a business is going to capitalise on this intelligence, contact centre data should h…
Company
Connect
Operationalising AI for measurable CX impact.
- Industry
- IT Services and IT Consulting
- Location
- London, GB
- Company size
- 1,001–5,000 employees
About Connect
We’re Connect, a global AI-enabled CX specialist and digital transformation partner. We boldly help organisations modernise customer journeys and optimise service operations across every touchpoint, applying AI where it delivers measurable operational value. Our differentiation lies in the experience we’ve gained from operating CX in the real world. Our approach is grounded in real-world CX operations, ensuring AI and automation deliver measurable impact. We transition, transform and optimise contact centre and CX platforms, combining architecture, data-driven insights and applied AI to operationalise AI in CX at scale.
See moreLatest activity
Latest activity from Connect
6 signals
Presence & Recognition
Connect is sponsoring StepChange Connected to sponsor the event next month.
Legal & Regulatory
Connect announced that a new supplier was accepted for ISO 27001 risk management.
Research & Knowledge
Connect benchmarked a compact AI model orchestrated like a well-run contact centre team with a router, specialists, retriever, verifier, and a safety layer.
Discover more
Similar signals
Similar public activity from other companies.
Research & Knowledge
UnifyCX
UnifyCX published a blog exploring talent challenges facing fast-growing tech companies and how combining AI with human expertise can help contact centers keep up with growing demand.
Research & Knowledge
ICMI
ICMI published Brad Cleveland's most recent article on how AI is changing the contact center, published on LinkedIn.
Research & Knowledge
Concentrix
Concentrix published a years CXM assessment for EMEA, highlighting the new differentiator being the maturity level for AI deployment.
Research & Knowledge
Cognizant Netcentric
Cognizant Netcentric published an article exploring why brand drift matters in AI-generated interactions.
Research & Knowledge
Sigma Connected Group