Company intelligence
Conviva
Know if your AI agents are delivering a good customer experience — not just passing an eval.
About Conviva
Conviva transforms every digital interaction, across apps, websites, and AI agents, into outcome-based intelligence that reveals how experiences truly perform and drive results. Powered by full-census client-side telemetry and a patented stateful analytics engine, Conviva continuously analyzes every session and conversation to expose behavioral patterns, connect them to outcomes, and surface opportunities for growth and improvement in real time. The result is a single, objective view of the digital experience from the consumer’s perspective, empowering product, marketing, and engineering teams to build more adaptive, measurable, and outcome-driven businesses in the Agentic era.
Verified activity
Signals from Conviva
8 published signals
Presence & Recognition
Conviva CEO Zach Johnson participated in an interview that included what Conviva caught while watching AI agents live during the World Cup and his guess for when self-fixing agents stop being a research idea and start showing up in real products.
Reported by Zach Johnson
Research & Knowledge
Conviva conducted research finding that consumer-facing AI agents spend an average of 2 minutes and 32 seconds establishing basic context before they get to the actual request.
Reported by Shane Oren
Products & Services
Conviva launched Nexa, an agentic analytics layer for streaming customers that allows querying the platform directly from agents through MCP.
Reported by Antonio Serna
Presence & Recognition
Conviva is hosting a pre-Dreamforce happy hour event featuring leaders in retail and e-commerce.
Reported by Conviva
Presence & Recognition
Conviva CEO Keith Zubchevich is answering live on stage at Dreamforce
Reported by Conviva
Products & Services
Conviva deployed an Agentic AI platform to collect and process every user interaction in real time across 8 billion devices.
Reported by Zach Johnson
Research & Knowledge
Conviva built Agent Experience Insights on the EPIC framework to measure user intent, population, in production, and root cause.
Reported by Keith Zubchevich
Research & Knowledge
Conviva published a report on the rise of AI agents and the MCP argument.
Reported by Shane Oren