Conviva conducted research finding that consumer-facing AI agents spend an average of 2 minutes and 32 seconds establishing basic context before they get to the actual request.
Published
Signal category
Research & Knowledge
Quote
“Our research found consumer-facing AI agents spend an average of 2 minutes and 32 seconds establishing basic context before they get to the actual request.”
— Shane Oren|Conviva team
Company
Conviva
Know if your AI agents are delivering a good customer experience — not just passing an eval.
- Industry
- Software Development
- Location
- Foster City, US
- Company size
- 571 employees
Conviva transforms every digital interaction, across apps, websites, and AI agents, into outcome-based intelligence that reveals how experiences truly perform and drive results. Powered by full-census client-side telemetry and a patented stateful analytics engine, Conviva continuously analyzes every session and conversation to expose behavioral patterns, connect them to outcomes, and surface opportunities for growth and improvement in real time. The result is a single, objective view of the digital experience from the consumer’s perspective, empowering product, marketing, and engineering teams to build more adaptive, measurable, and outcome-driven businesses in the Agentic era.
Founded 2006