Company intelligence
Dixa
The agentic customer service platform behind exceptional e-commerce brands.
About Dixa
Dixa builds agentic AI for ecommerce customer service, and we've been at it since 2015, well before most of the industry took AI seriously. Mim, our AI agent, handles refunds, order updates, and common questions on its own, in any language, then hands off to a person with the full conversation already loaded. AI Co-Pilot picks up from there, drafting replies and surfacing what agents need mid-conversation, all inside Team Hub, where every channel, order, and past conversation lives in one screen. Discover replaces delayed exports with real-time reporting, and every customer gets a dedicated success manager instead of a support queue. Dixa was named one of four Digital-First Specialists by Gartner, the only one recognized for advanced native voice. 1,000+ ecommerce brands across 42 countries run on Dixa. Founded in Copenhagen in 2015, backed by General Atlantic with $158M raised.
Verified activity
Signals from Dixa
9 published signals
Presence & Recognition
Dixa announced that Rikke Rosenlund will be the final speaker for Dixa Connect London on 10 September, speaking on Building Trust at Scale: Lessons from BorrowMyDoggy.
Reported by Dixa
Products & Services
Dixa opened the beta for Mim on Voice, allowing the AI agent to answer calls straight away.
Reported by Dixa
Legal & Regulatory
Dixa ensured that Mim on Voice is fully compliant with the EU AI Act, with a grace period running until 2 December.
Reported by Dixa
Operations & Supply
Dixa achieved a 12-month business transformation cycle with Charles Tyrwhitt, resulting in a voice CSAT of 96, a US expansion, 4 new European markets opened, and annual tech savings of £370k.
Reported by Hugo Chadd
People
Dixa reported that its Rev/FTE has increased more than 5x in recent years.
Reported by Christian Lohmann
Presence & Recognition
Dixa hosted a Dixa Connect London event featuring Matthew Hardy as a panellist on the AI panel What we automated, what we didn't, and why.
Reported by Dixa
Presence & Recognition
Dixa is hosting an after-work evening at Veranda in Nørrebro on 16 September for the ecommerce and CX community.
Reported by Dixa
Presence & Recognition
Dixa is hosting a panel featuring Georgina Kirkup, Senior Customer & Brand Experience Manager at Wolf & Badger, on 10 September at Dixa Connect London.
Reported by Dixa
Presence & Recognition
Dixa team laced up for the DHL Relay in Copenhagen
Reported by Dixa