Company intelligence
Fin
Fin is the Customer Agent company delivering perfect customer experiences.
About Fin
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Verified activity
Signals from Fin
42 published signals
Products & Services
Fin shipped 337 releases in 2026.
Reported by Fin
Products & Services
Fin shipped 25 updates in August.
Reported by Fin
Presence & Recognition
Fin is attending Dreamforce for the first time, featuring leaders and R&D leaders discussing the future of CX, AI, and company sessions.
Reported by Fin
People
Fin is looking for a Sr. PMM located in either London or Dublin to lead product marketing for Operator, Fin's internal agent for customer operations.
Reported by Rachael Walker
Presence & Recognition
Fin is attending Dreamforce next week as its founders, execs, and product leaders.
Reported by Paul Adams
People
Fin is hiring for forward deployed roles in London, Dublin, and San Francisco at Fin
Reported by Katerina P.
Presence & Recognition
Fin is attending the CXTravel&Hospitality event in London to speak about handling support volume without hiring your way out of it.
Reported by Mark Naughton
Presence & Recognition
Fin is hosting Pioneer at The Regency Ballroom in San Francisco, streaming live globally.
Reported by Fin
Research & Knowledge
Fin drove a win/loss/deal intelligence program where pricing showed up as a top loss reason.
Reported by Karen Church
People
Fin is hiring a Product Marketing Manager to lead the launch of Operator and help lead the next major product for Fin.
Reported by Tom Smith
People
Fin is hiring for the Berlin office.
Reported by Ketevan Kantaria
Presence & Recognition
Fin hosted the first Pioneer event in 2024 with Ruth O'Brien as a guest.
Reported by Ruth O'Brien
Presence & Recognition
Fin presented at Pioneer in San Francisco.
Reported by Bobby S.
Products & Services
Fin shipped Issues, a feature within Monitors that allows users to log a problem the moment they spot it and track it until it's fixed.
Reported by Fin
People
Fin is hiring Staff and Principal level product engineers and Machine Learning scientists and engineers in Berlin.
Reported by Dan Landy
People
Fin hosted a fireside chat with Miles McGuire, part of the landing crew in Berlin, to discuss growth, excellence, bias for action, and resiliency.
Reported by Kuba Niechciał
Presence & Recognition
Fin is hosting a CX Leaders Lounge on Tuesday evening at Dreamforce.
Reported by Alan Mc Glinchey
Presence & Recognition
Fin is hosting its flagship event Pioneer, a one-day summit in San Francisco on October 7.
Reported by Markham N.
Presence & Recognition
Fin Natalie Hurst returns to the Pioneer stage this October.
Reported by Fin
People
Fin reorganized the team around AI with higher pay, real career paths, and freeing up senior associates to focus on retention work instead of tickets.
Reported by Fin
Customers & Market
Fin closes 35% of Nuuly's 80,000 monthly conversations end-to-end automatically in 90 seconds.
Reported by Fin
Presence & Recognition
Fin is attending a jam-packed day at Pioneer on October 7 focused on the future, what’s possible, and what comes next, featuring speakers Natalie Hurst, Kathleen Ross, Shannon Magiera, Alannah C., Emily Lampert, George Dilthey, and Jessica Lozoya.
Reported by Deepina (Dee) Kapila
People
Fin is expanding its ML team across London, Dublin, and Berlin.
Reported by Joanna Lis
Products & Services
Fin rolled out the Superhuman Mail design changes in waves to handle inbound volume and help customers with change management.
Reported by Bobby S.