Fin drove a win/loss/deal intelligence program where pricing showed up as a top loss reason.
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Signal category
Research & Knowledge
Quote
“Here's one from our world. As part of a win/loss/deal intelligence program we drive, pricing showed up as a top loss reason.”
— Karen Church|Fin team
Company
Fin
Fin is the Customer Agent company delivering perfect customer experiences.
- Industry
- Software Development
- Location
- San Francisco, US
- Company size
- 1,244 employees
Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce. 30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Founded 2023