Company intelligence
Freshworks
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive. We give agile enterprises the depth they need to operate at scale, without the operational drag of legacy platforms. Domain-specific AI built for IT, HR, finance and every business team on a decade of real service context. Trusted by Seagate, New Balance, Nucor Corp, Sony Music Entertainment, McLaren Racing, and agile enterprises everywhere.
Verified activity
Signals from Freshworks
29 published signals
Customers & Market
Freshworks reports that teams with role-specific AI training are 4x more likely to outperform competitors financially.
Reported by Freshworks
Customers & Market
Freshworks reports that nearly 3 in 4 employees say AI training keeps them at a company longer.
Reported by Freshworks
Customers & Market
Freshworks reports that companies are buying AI tools faster than learning them, with 93% of tools purchased.
Reported by Freshworks
Products & Services
Freshworks put together a complete workbook on Claude for CS leaders, including a one-page process scoring worksheet, a data boundary worksheet, a weekly cadence, and a board slide.
Reported by Kevin Lau
Presence & Recognition
Freshworks has won the 2026 TrustRadius Tech Cares Award
Reported by Freshworks
Presence & Recognition
Freshworks attended the Agentic Harness Summit to chat with Wade Foster, Founder & CEO of Zapier about how companies move from individual AI gains to institutional AI
Reported by Kady Srinivasan
Products & Services
Freshworks introduced Customer-Led Growth Agents for Grok Bot, featuring Champion Scout, At-Risk Flag, Sentiment Cluster, Reference Match, Briefing Prep, Signal Router, Proof Library Orchestrator, Account Intelligence Hub, and Revenue Attribution Engine.
Reported by Kevin Lau
Presence & Recognition
Freshworks hosted a day at the Giants game in Bangalore.
Reported by Jayson Addcox
People
Freshworks held its People Team Offsite in June in Chennai and Bangalore for 11 days to align priorities, meet leaders, and set the tone for future growth.
Reported by Jayson Addcox
Sales & Marketing
Freshworks provided swag for McLaren Racing at the Gold Coast.
Reported by Stephen Root
People
Freshworks welcomed David Chang as Sr. Director of Revenue Operations.
Reported by David Chang
Presence & Recognition
Freshworks will be exhibiting at the Gartner IT Symposium/Xpo™ on the Gold Coast in September.
Reported by Freshworks
Partnerships
Freshworks was chosen as the official ITSM partner for McLaren Mastercard Formula 1 Team.
Reported by Freshworks
People
Freshworks is hiring for an integrated marketing role
Reported by Stephen Root
Research & Knowledge
Freshworks published an article titled 'In our latest on The Works, we focused on what IT teams will have to plan for amidst this unusual holiday season'
Reported by Laura Rich
Research & Knowledge
Freshworks analyzed 1.2 billion support tickets across 63 industries to determine the percentage of customer support teams using AI across core service workflows.
Reported by Freshworks
Presence & Recognition
Freshworks was recognized as a Leader in the Gartner Smart Platform Quadrant for 2026
Reported by Johana Alexandra Rodriguez
Presence & Recognition
Freshworks is hosting an upcoming webinar on September 15, 2026, featuring Alisha Gabriel and Matthew Whitehouse to explore enterprise support operations, AI, and cross-functional orchestration.
Reported by Matt Cutler
Presence & Recognition
Freshworks employee Kevin Lau is speaking at the Customer Marketing Summit in San Francisco on building agentic AI infrastructure.
Reported by Kevin Lau
Presence & Recognition
Freshworks is a Gold Partner at the SwissCustomerServiceSummit this year together with Premier Partner Jürg Stucki and tribework on September 24.
Reported by Caspar D. Hartmann
Research & Knowledge
Freshworks ran TF-IDF across almost 500 enablement job descriptions and clustered them by language similarity to identify five genres of enablement.
Reported by Benjamin Bowles
Presence & Recognition
Freshworks is hosting a Women in Tech forum featuring speakers discussing navigating pivots, sponsorship, and taking a leap in career.
Reported by Musidora Jorgensen
People
Freshworks employee Sid Nayar stepped away after two and a half years.
Reported by Sid Nayar
Products & Services
Freshworks released the B2B Revenue Growth Playbook for Claude, featuring 20 agents covering the entire process from finding a buyer to growing the account after they become a customer.
Reported by Kevin Lau