Freshworks reports that companies are buying AI tools faster than learning them, with 93% of tools purchased.
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2026 AI spend: š¦š¦š¦š¦š¦š¦š¦š¦š¦š¦š¦š¦š¦ Tools (93%) š§ Training (7%) Companies are buying the tools faster than they're learning them š³ The truth is that upskilling cā¦
Company
Freshworks
- Industry
- Software Development
- Location
- San Mateo, US
- Company size
- 5,001ā10,000 employees
About Freshworks
Freshworks Inc. (NASDAQ: FRSH) is the AI-powered, unified service operations platform that is fast to deploy, intuitive to use, and enables every employee to be more productive. We give agile enterprises the depth they need to operate at scale, without the operational drag of legacy platforms. Domain-specific AI built for IT, HR, finance and every business team on a decade of real service context. Trusted by Seagate, New Balance, Nucor Corp, Sony Music Entertainment, McLaren Racing, and agile enterprises everywhere.
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Customers & Market
Freshworks reports that teams with role-specific AI training are 4x more likely to outperform competitors financially.
Customers & Market
Freshworks reports that nearly 3 in 4 employees say AI training keeps them at a company longer.
Products & Services
Freshworks put together a complete workbook on Claude for CS leaders, including a one-page process scoring worksheet, a data boundary worksheet, a weekly cadence, and a board slide.
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