Company intelligence
Protect Group
Over 400 top brands trust our secure, AI-powered platform to deliver fully refundable bookings and ancillary solutions.
About Protect Group
Protect Group is a tech company focused on better customer experiences and better business outcomes. Our platform, Pulse, helps brands offer refundability and high-value ancillaries that customers actually want. The result is higher conversion, happier customers, and new revenue. We are the team behind Refund Protect. Customers can upgrade to a refundable ticket at checkout. If life happens and they cannot attend, we assess evidence and pay fast. Partners gain a trusted experience that grows sales without adding friction. Through Protect Plus, we add complementary products that increase attachment and loyalty: - Flight Delay Compensation - Delayed Baggage Compensation - eSIM - Lounge Access - Carbon Offsetting. Everything is integrated with a focus on simple UX and measurable results. Our AI models power Smart Pricing and event-based strategies. Partners see pricing that adapts to context. Leaders see the impact in the Pulse Reporting Dashboard with clear KPIs. We work across airlines, OTAs, hospitality, transport, and events. Whether you are optimising an existing checkout or building a new ancillary strategy, we bring practical tools, fast integration options, and a partner mindset. Innovation. Community. Accountability. Passion. These values guide how we build, ship, and support. If you want to make the experience better while growing ancillary revenue, let’s talk. Specialities: Refundable tickets. Ancillary retail. Smart Pricing. Event-based pricing. Embedded refunds. Compensation products. Travel and hospitality tech. Partner success. Data and analytics. Global enablement. Wherever tickets are sold, we’re ready to help.
Verified activity
Signals from Protect Group
9 published signals
Capital & Finance
Protect Group congratulated the team at Laters.com on their successful seed funding round.
Reported by Protect Group
Research & Knowledge
Protect Group observed a 43% conversion uplift for a US ticketing partner using stronger, more reassuring, and benefit-led messaging.
Reported by Hayley Fowler-Rimell
Research & Knowledge
Protect Group is developing its Content Intelligence Platform to analyze content themes across previous tests and feed insights back into future experiments.
Reported by Hayley Fowler-Rimell
Research & Knowledge
Protect Group conducted A/B testing across ticketing and transport partners to show a 36% conversion uplift for one US ticketing partner and a 24% uplift for a UK ticketing partner.
Reported by Hayley Fowler-Rimell
Partnerships
Protect Group announced a partnership with Cayman Airways Limited to allow customers to add Refund Protect to their journeys.
Reported by Protect Group
Presence & Recognition
Protect Group employee Stephen Joyce is featured in the Travel Trends Podcast episode discussing booking anxiety and travel technology.
Reported by Protect Group
Operations & Supply
Protect Group enabled Refund Protect within Ticketsolve's booking flow to transform refund operations for Leicester Square Theatre.
Reported by Protect Group
Products & Services
Protect Group implemented Ticketsolve Protect at Leicester Square Theatre to give customers greater reassurance when booking, help venues protect customer experience, and reduce the pressure on busy box office teams.
Reported by Hayley Fowler-Rimell
Research & Knowledge
Protect Group pulled together its latest data on UK traveller expectations across travel, tours, and OTAs in its new UK snapshot for the Global Booking Anxiety Report 2026.
Reported by Protect Group