Company intelligence
Capacity
About Capacity
As support costs continue to rise, teams are often overburdened, struggling to maintain service levels while navigating increasing ticket volumes, and facing pressure to find cost-effective solutions to improve performance while managing growing demand. Capacity is an omnichannel support automation platform that helps clients drive down support costs, improve knowledge access, and increase efficiency with practical and generative AI—so your team can do their best work. We offer solutions for intelligent virtual agents, employee enablement and agent assist, and process automation to nearly 20,000 companies worldwide. Today, Capacity automates support over chat, SMS, voice, web, email, helpdesks, and more in one single platform, powered by technology and talent from the acquisitions of Call Criteria, Cereproc, Creovai, Denim Social, Envision, KLaunch, Linc, Lucy, LumenVox, SmartAction, Textel, Verbio and YouCanBookMe. Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. We’re proudly headquartered in St. Louis. To learn more about Capacity or to request a demo, visit capacity.com.
Verified activity
Signals from Capacity
13 published signals
Presence & Recognition
Capacity's Zannie Calkin and Steve Frederickson are breaking down the real cost of disconnected AI and showing what one connected foundation looks like on September 22.
Reported by Capacity
Presence & Recognition
Capacity Voice Agents were featured on the TODAY Show segment on NBC discussing virtual agents and human escalation.
Reported by Scott Litman
Products & Services
Capacity built Caeli AI to make the whole idea of a 'claim' disappear, so using a benefit feels truly seamless, easier for HR and benefits teams, and effortless to use for employees.
Reported by Fang Cheng
Presence & Recognition
Capacity is heading to Atlanta to attend The Connect Expo Series at The Automation Arcade on September 9-10.
Reported by Capacity
Presence & Recognition
Capacity announced that the Division Winners of the 2026 Minnesota Cup will pitch for the Grand Prize Award on September 14th.
Reported by Scott Litman
Products & Services
Capacity launched five new Anthus projects including Chatticus, Spotticus, Pudicus, Markus, and Antharchy.
Reported by Ryan Porter
Customers & Market
Capacity reached 20,000+ customers, including approximately 700 large enterprises.
Reported by Capacity
Capital & Finance
Capacity raised $54M+ in Series E funding.
Reported by Capacity
Customers & Market
Capacity raised $159M+ since founding in 2017.
Reported by Capacity
Capital & Finance
Capacity achieved $100M+ ARR.
Reported by Capacity
Presence & Recognition
Capacity is hosting a series of events featuring young entrepreneurs from campus to commerce.
Reported by Scott Litman
Products & Services
Capacity released the Assistant Habits Weekly Planner as a continuation of the 30-Day Assistant Challenge.
Reported by Jeremy Burrows
Products & Services
Capacity closed the gap between information design failure and open enrollment touch points.
Reported by Fang Cheng