Company intelligence
Zendesk
Self-improving AI agents that learn, adapt, and outperform. On every channel, on any platform.
About Zendesk
Move beyond deflection. Deliver real resolutions with self-improving AI agents that learn, adapt, and outperform, on every channel, on any platform.
Verified activity
Signals from Zendesk
251 published signals
Presence & Recognition
Zendesk hosted a KISS conference with Available ApS in Copenhagen on October 7th, featuring presentations, cases, and AI initiatives.
Reported by Klaus Markussen
Products & Services
Zendesk launched Zendesk MCP Client, allowing users to integrate external AI tools into support workflows without requiring developers to build custom APIs.
Reported by Lisa Kant
Presence & Recognition
Zendesk participated in the Swiss Customer Service Summit with Raphael Grossenbacher, Head of Customer Support at Swiss Casinos.
Reported by Nathaly Caro
Presence & Recognition
Zendesk Pune office hosted a three-day workshop called Becoming a Trusted Advisor focusing on trust, influence, and communication
Reported by Stacey Molinar
Presence & Recognition
Zendesk is hosting a dedicated technical walkthrough on September 16th for the Zendesk Developer User Group to help developers navigate the switch to OAuth 2.0.
Reported by Nathaly Caro
Legal & Regulatory
Zendesk officially retired its API tokens, with unused tokens deactivating and all API tokens stopping working completely by April 30, 2027.
Reported by Nathaly Caro
Presence & Recognition
Zendesk is hosting a 45-minute webinar on September 10th featuring Zendesk Product Expert Amanda Björneskog to discuss agentic AI and human teams working together to solve issues end-to-end.
Reported by James Hay
Presence & Recognition
Zendesk is hosting the Zendesk Future of Service Event in Zürich on September 23, featuring a keynote speech by GDI Gottlieb Duttweiler Institute.
Reported by Nathaly Caro
Research & Knowledge
Zendesk published a blog post by Thomas Verschoren discussing the benefits of the Autonomous Service Workforce and modular AI for scaling service operations.
Reported by Roland Lunck
Presence & Recognition
Zendesk hosted a three-day workshop for senior engineers in Pune led by Saraswathi Anand and Nitin Goyal to reflect on leadership and impact.
Reported by Lukas Wagner
Products & Services
Zendesk backed Birdy Grey with Forethought AI Agents to fulfill customer needs, spot trends, and adapt to market shifts
Reported by Jonathan Hinz
Products & Services
Zendesk launched Birdy Grey, which harnesses the power of Forethought AI Agents to meet customer demands, identify business trends, and swiftly adjust to market changes.
Reported by Bentley Geldard
Presence & Recognition
Zendesk President and CRO Chris Donato spoke in an interview with CIO Dive about outcome-based pricing for AI in customer experience
Reported by Hedieh Doffo
Products & Services
Zendesk leverages Birdy Grey's Forethought AI Agents powered by Zendesk to meet customer needs, identify business trends, and swiftly adjust to changing demands.
Reported by Mohamed Afifi
People
Zendesk is hiring a customer-focused Sales Engineer for the Solutions Consulting team in Lisbon-Portugal and EMEA.
Reported by Ujwal Kiran
Presence & Recognition
Zendesk President and CRO Chris Donato shared insights on outcome-based pricing in his CIO Dive interview.
Reported by Ron Cohen
Presence & Recognition
Zendesk has been named a Major Player in the newly published IDC MarketScape: Worldwide Agentic Contact Center-as-a-Service Platforms 2026 Vendor Assessment.
Reported by Debbie B.
Products & Services
Zendesk refreshed its Careers site to share more about people, teams, and opportunities across global hiring hubs.
Reported by Aoife Byrne
Presence & Recognition
Zendesk senior engineers in Pune spent three days exploring what it means to become a trusted advisor at Zendesk.
Reported by Aoife Byrne
Presence & Recognition
Zendesk Pune office hosted a three-day workshop called Becoming a Trusted Advisor focusing on trust, influence, and communication
Reported by Eduardo Lugo
Presence & Recognition
Zendesk is hosting Zendesk Showcase LATAM 2026 in São Paulo, featuring a showcase of experiences and conversations on the future of CX.
Reported by Eduardo Lugo
Presence & Recognition
Zendesk is hosting the Zendesk Showcase LATAM 2026 in São Paulo, featuring a showcase of experiences and conversations on the future of customer experience.
Reported by Eduardo Lugo
Products & Services
Zendesk uses Birdy Grey to resolve customer needs, uncover business signals, and adapt faster when demand shifts using Forethought AI Agents
Reported by Tom Boyle
Presence & Recognition
Zendesk hosted a dedicated technical walkthrough on September 16th for the Zendesk Developer User Group to help developers navigate the retirement of API tokens.
Reported by Jason F.