Apizee published an analysis comparing eight interactions between 2017 and 2024, finding that positive emotions lost 9 points over seven years, with 6 points for enthusiasm and 4 points for trust.
Published
Signal category
Research & Knowledge
Quote
“En sept ans, le bonheur a perdu 9 points. Le soulagement aussi. L'enthousiasme 6 points et la confiance 4 points.”
— Apizee team
Company
Apizee
Video communication at the heart of customer experience, for a more human and personalized customer relationship.
- Industry
- Software Development
- Location
- Lannion, FR
- Company size
- 38 employees
Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Our clients include companies like Fnac Darty, Kiloutou, Groupe Atlantic, Enedis, and Safran. Our mission is to redefine how organizations and their customers interact, fostering human and authentic experiences. Founded in 2013 by a team based in France, Apizee places paramount importance on security, ensuring that our clients' data remains highly secure and housed in Europe.
Founded 2013