BlastX Consulting notes that 57 percent of CX practitioners said their organization had adopted AI last year.
Public source
Publisher name
Public post
Last year, 57 percent of CX practitioners said their organization had adopted AI. This year, that number is 70 percent. 😬 Only two percent are seeing real value from it…
Company
BlastX Consulting
BlastX offers digital strategy, implementation & data-driven insights to help brands drive deeper customer relationships
- Industry
- Business Consulting and Services
- Location
- Roseville, US
- Company size
- 11–50 employees
About BlastX Consulting
BlastX Consulting helps brands activate the full value of their digital experience investments through customer experience (CX) strategy, analytics, customer data, and MarTech. Experience BlastX Consulting means consulting done differently. Our clients are the heroes of the story, and we serve as their trusted guide—focused on activation, partnership, and outcomes that matter. We deliver experiences that inspire and impact that lasts. As a remote-first company with flexible benefits and a culture shaped by 10 core values, we empower our people and our clients to grow, innovate, and Make Their Mark through every experience we create together. With approximately 80+ teammates sharing a purpose to “Make Your Mark” — on our company, teammates, clients, industry, and community — Blast has been named one of Inc. magazine’s top 5000 fastest-growing private companies and is also a Great Place to Work-Certified company.
See moreLatest activity
Latest activity from BlastX Consulting
8 signals
Presence & Recognition
BlastX Consulting employee Trent Thayne was selected as an Adobe Analytics Champion for the 2026-2027 class.
Research & Knowledge
BlastX Consulting notes that a new survey of more than 600 CX leaders by Forethought AI Agents found that only two percent are seeing real value from AI.
Research & Knowledge
BlastX Consulting notes that 70 percent of CX practitioners said their organization had adopted AI this year.
Discover more
Similar signals
Similar public activity from other companies.
Research & Knowledge
CXaiS
CXaiS was built around the number 4% of CX leaders can quantify AI's impact on the bottom line at board level, while Talkdesk, with NewtonX fielding, surveyed 252 director-level and above CX leaders across four regions and found 98% have deployed AI somewhere in the customer journey and 5% can quantify what it is doing to business outcomes.
Research & Knowledge
TELUS Digital
TELUS Digital conducted a 2026 global survey of 815 enterprise CX leaders finding that AI-assisted humans already lead six of seven CX functions measured.
Research & Knowledge
SmarterX
SmarterX published research showing that 41% of business professionals describe their organization’s AI momentum as inconsistent or siloed.
Research & Knowledge
Creative CX
Creative CX's UX team has been carrying out user research this year to document interesting behaviour shifts since AI has started to change the customer journey.
Research & Knowledge
CX Today