CallMiner CMO Eric Williamson shared with Kristen Doerer at CX Dive about balancing generative AI for customer service with human support.
Published
Signal category
Research & Knowledge
Quote
“As CallMiner CMO Eric Williamson shared with Kristen Doerer at CX Dive, getting that balance right means knowing where automation works best and making the transition to a person seamless when it doesn’t.”
— Greg Calkins|CallMiner team
Company
CallMiner
The global leader in AI-powered conversation intelligence and customer experience (CX) automation.
- Industry
- Software Development
- Location
- Waltham, US
- Company size
- 323 employees
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.
Founded 2002