Company intelligence
CallMiner
The global leader in AI-powered conversation intelligence and customer experience (CX) automation.
About CallMiner
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.
Verified activity
Signals from CallMiner
12 published signals
Presence & Recognition
CallMiner's Valerie Higgins, Associate Product Marketing Manager, explores AI-powered real-time resolution and conversation intelligence in a new Future Forward episode.
Reported by CallMiner
Research & Knowledge
CallMiner CMO Eric Williamson shared with Kristen Doerer at CX Dive about balancing generative AI for customer service with human support.
Reported by Greg Calkins
Presence & Recognition
CallMiner hosted a Future Forward conversation with Irena Medina discussing practical AI agent use cases in customer service and customer journey
Reported by Alexandra Robson
People
CallMiner employee R. Todd Barber left after nearly 11 years.
Reported by R. Todd Barber
Customers & Market
CallMiner helped British Gas move beyond manual, sample-based assessments to automated QA and regulatory assurance with CallMiner.
Reported by CallMiner
Research & Knowledge
CallMiner spoke with Valerie Higgins about AI-powered real-time guidance and conversation intelligence in the Future Forward conversation.
Reported by Alexandra Robson
People
CallMiner appointed Derek Gabbard as Chief Operating Officer.
Reported by Derek Gabbard
People
CallMiner employee Caitie Packert has officially left the company after 6.5 years.
Reported by Caitie Packert
Presence & Recognition
CallMiner CMO Eric Williamson is joining Jessie Lizak and David Finkelstein on the Deconstructing Data podcast to discuss how AI can uncover customer conversations and turn insights into action.
Reported by CallMiner
Research & Knowledge
CallMiner CMO Eric Williamson shared insights with Kristen Doerer at CX Dive on how to balance AI-powered customer service with human support.
Reported by Stacy Dye
Research & Knowledge
CallMiner published a new whitepaper with ContactBabel exploring the rise of agentic AI for contact centers.
Reported by CallMiner
Presence & Recognition
CallMiner participated in a Future Forward conversation featuring Phil Anderson, CEO of The Forum, discussing AI and systems thinking for customer experience operations.
Reported by Stacy Dye