CallMiner hosted a Future Forward conversation with Irena Medina discussing practical AI agent use cases in customer service and customer journey
Published
Signal category
Presence & Recognition
Quote
“Future Forward conversation with Irena Medina, who works closely with our automation customers to help them drive successful CX outcomes”
— Alexandra Robson|CallMiner team
Company
CallMiner
The global leader in AI-powered conversation intelligence and customer experience (CX) automation.
- Industry
- Software Development
- Location
- Waltham, US
- Company size
- 323 employees
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.
Founded 2002