Caplena built a two-way relationship between tracking studies and development projects to ensure seamless synchronization of topics from one project to another.

Caplena is the feedback intelligence layer trusted by leading brands and market research agencies to turn open-ended surveys, reviews, social, customer service and employee feedback into precise insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena's combines deep analytical power with intuitive simplicity. Insights teams conduct sophisticated analysis independently. Business teams explore and act on insights effortlessly. Everyone moves faster. 200+ organizations (including DHL, Lufthansa, and Ipsos) trust Caplena for human-level accuracy, agentic workflows, and insight-led decisions. We believe feedback should be accessible, actionable, and drive change — not a bottleneck.

Founded 2017