Company intelligence
Caplena
Gain deep insights from your CX & EX feedback, surveys, reviews, social, tickets, chat logs in no time.
About Caplena
Caplena is the feedback intelligence layer trusted by leading brands and market research agencies to turn open-ended surveys, reviews, social, customer service and employee feedback into precise insights — without the rigidity of traditional CX platforms. Built with Swiss precision, Caplena's combines deep analytical power with intuitive simplicity. Insights teams conduct sophisticated analysis independently. Business teams explore and act on insights effortlessly. Everyone moves faster. 200+ organizations (including DHL, Lufthansa, and Ipsos) trust Caplena for human-level accuracy, agentic workflows, and insight-led decisions. We believe feedback should be accessible, actionable, and drive change — not a bottleneck.
Verified activity
Signals from Caplena
3 published signals
Presence & Recognition
Caplena participated in the EsomarCongress with 1,365 delegates and 80 countries.
Reported by Caplena
Presence & Recognition
Caplena made it to Valencia, Spain, for the Esomar Congress, where the team will showcase matcha insights and the Metamorphosis theme.
Reported by Caplena
Products & Services
Caplena built a two-way relationship between tracking studies and development projects to ensure seamless synchronization of topics from one project to another.
Reported by Maurice Gonzenbach