Operations & SupplyEvent: September 1, 2026
DHL eCommerce's digital assistant handled 2.3 million chatbot interactions with satisfaction scores rising by 9%, and hosted over 100,000 live chats with live chat satisfaction rising from 3.9 to 4.4.
Published
Signal category
Operations & Supply
Quote
“Our digital assistant has handled 2.3 million chatbot interactions, with satisfaction scores rising by 9%. Across our digital assistant and WhatsApp channels, we've hosted more than 100,000 live chats, with live chat satisfaction rising from 3.9 to 4.4.”
— DHL eCommerce team
Company
- Industry
- Truck Transportation
- Location
- Bonn, DE
- Company size
- 7,530 employees
A global team of 45,000 people dedicated to providing flexible and reliable e-commerce solutions. Proud to be recognized as a “Top Employer Europe” and a “Great Place to Work.” Committed to reducing carbon emissions in the e-commerce sector.