Glance is introducing a new feature allowing users to start with full visual context in a cobrowse session when handed off from Agentforce to a human representative.
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If you've ever been handed off from an AI agent to a person, you know this feeling: re-explaining what you're trying to do, and wishing you could easily share what you'r…
Company
Glance
Glance brings your representatives and customers together for frictionless personal collaboration in real time.
- Industry
- Software Development
- Location
- Wakefield, US
- Company size
- 51–200 employees
About Glance
Glance Guided CX™ helps enterprises earn, keep, and grow customers through instant, personal, human-to-human collaboration sessions within their mobile apps, portals, and websites. Glance is easy for everyone and works on any platform or device. The world’s most recognizable brands trust Glance in moments that matter to build relationships, increase revenue, and boost customer lifetime value.
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Latest activity from Glance
6 signals
Technology & Infrastructure
Glance was chosen for BCU by implementing a cobrowsing solution that took about 15 minutes to set up.
Technology & Infrastructure
Glance increased adoption for BCU by making the solution easier to adopt.
Products & Services
Glance launched visual AI-to-human escalation for Salesforce, cobrowse, which automatically kicks in when an AI agent signals a customer needs a human agent.
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